Refund policy
Refund and Return Policy
30-Day Money-Back Guarantee
Every Rovae Kids' Posture Pillow is covered by our 30-day money-back guarantee. Let your child sleep on it for up to 30 days from the date you receive it. If you are not happy with it, for any reason, you can return it for a full refund.
Starting a Return
Email us at info@rovae.co within 30 days of receiving your order and include:
- Your full name
- Your order number
- The reason for your return
Please do not send your order back without contacting us first. Once your return is approved, we will email you the return instructions and return address.
Return Conditions
The pillow must be sent back to us to receive a refund. It does not need to be in the original packaging. Items damaged through misuse or improper care may not qualify for a refund.
Return Shipping
Customers are responsible for the cost of return shipping when returning an item under the 30-day guarantee. If an item arrives faulty, damaged or incorrect, Rovae will cover the reasonable return cost.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us as soon as possible with your order number and clear photographs of the issue. We will arrange a replacement or a refund.
Refunds
Once your return has been received and checked, your refund will be issued to the original payment method within 5 business days. The time it takes to show in your account depends on your bank or payment provider.
Cancellations
If you need to cancel an order, email us at info@rovae.co immediately. We cannot guarantee cancellation once an order has been processed or dispatched. If it has already shipped, you can return it under the 30-day guarantee once it arrives.
Contact
Questions about returns or refunds: info@rovae.co