Refund policy

Refund and Return Policy

60-Day Money-Back Guarantee

Every Rovae toothbrush is covered by our 60-day money-back guarantee. If you are not satisfied with your purchase, you may request a return within 60 days of receiving your order.

Starting a Return

To request a return, contact us at rovae.co@gmail.com and include:

• Your full name

• Your order number

• The reason for your return

Please do not send your order back without contacting us first. Once your return is approved, we will provide the return instructions and return address by email.

Return Conditions

The main toothbrush device and all included accessories must be returned. Products damaged through misuse, accidental damage or improper care may not qualify for a refund.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us as soon as possible with your order number and clear photographs of the issue. We will arrange an appropriate replacement or refund.

Return Postage

Customers are responsible for return postage when returning an unwanted item under the 60-day guarantee. If an item is faulty, damaged on arrival or incorrect, Rovae will cover the reasonable return cost.

Refunds

Once your return has been received and approved, your refund will be issued to the original payment method. The time required for the refund to appear depends on your bank or payment provider.

Original delivery charges, where applicable, are non-refundable unless the product was faulty, damaged or incorrect.

Cancellations

If you need to cancel an order, contact us immediately. We cannot guarantee cancellation after the order has been processed or dispatched.