Shipping policy

Shipping Policy

Order Processing

Orders are normally processed and dispatched within 24 hours. Orders placed during weekends or public holidays may be processed on the next working day.

United Kingdom Delivery

We offer FREE tracked delivery throughout the United Kingdom.

Standard delivery normally takes 3–7 business days after dispatch. Delivery times are estimates and may occasionally be affected by carrier delays or other circumstances outside our control.

Order Tracking

Once your order has been dispatched, you will receive an email containing tracking information so you can follow its progress.

Incorrect Shipping Details

Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed.

Missing or Damaged Orders

If your order arrives damaged or has not arrived within the expected delivery period, contact us at rovae.co@gmail.com with your order number. We will investigate the issue and help resolve it as quickly as possible.